Refund and Return Policy for Modern Duka Ecommerce Website
At Modern Duka, we strive to provide our customers with the best shopping experience and ensure their satisfaction with every purchase. We understand that there may be circumstances where you may need to return or seek a refund for a product. This Refund and Return Policy outlines our guidelines and procedures for such situations.
1. Eligibility for Returns and Refunds:
– We accept returns and refund requests within 30 days from the date of delivery.
– To be eligible for a return or refund, the product must be unused, in its original packaging, and in the same condition as when you received it.
2. Non-eligible Items:
The following items are not eligible for returns or refunds.
– Perishable goods, such as food, flowers, or any other products with a limited shelf life.
– Personal care items, including cosmetics, skincare, and hygiene products.
– Customized or personalized products.
3. Return Process:
If you wish to return a product, please follow these steps:
– Contact our customer support team within 30 days of receiving the item, either through email or phone, to initiate the return process.
– Provide your order number, the reason for the return, and any relevant details about the product or packaging.
– Our customer support team will guide you through the return process and provide you with a return shipping address.
– Pack the product securely in its original packaging (if available) and ship it back to us using a trackable shipping method.
– Once we receive the returned item, our team will inspect it to ensure it meets the eligibility criteria mentioned in point 1.
– If the return is approved, we will process the refund through the original payment method used during the purchase.
– Please note that the return shipping costs will be the customer’s responsibility, unless the return is due to a defective or damaged item.
4. Refund Process:
– Refunds will be issued within 7 business days after the returned item has been received and inspected.
– The refund will be processed back to the original payment method used during the purchase.
– In case the original payment method is no longer valid or available, we will work with you to find an alternative refund method.
5. Damaged or Defective Items:
– If you receive a damaged or defective item, please contact our customer support team immediately, providing details and photos of the issue.
– We will assess the situation and, if necessary, arrange for the return of the item at our expense.
– Once we receive the damaged or defective item, we will either replace it or provide a full refund, depending on your preference and product availability.
6. Exchange Policy:
– We currently do not offer direct exchanges for products. If you wish to exchange an item, please follow the return process mentioned in point 3 and place a new order for the desired item.
7. Cancelling an Order:
– If you wish to cancel an order, please contact our customer support team as soon as possible.
– If the order has not been shipped, we will cancel it and issue a full refund.
– If the order has already been shipped, you may follow the return process mentioned in point 3 upon receiving the item.
Please note that Modern Duka reserves the right to modify or update this Refund and Return Policy at any time. It is your responsibility to review this policy periodically to stay informed about any changes.
If you have any further questions or require assistance, please don’t hesitate to contact our customer support team. We are here to help make your shopping experience with Modern Duka as enjoyable as possible.
e gift giver and they will find out about your return.
Shipping returns
To return your product, you should mail your product to: modernduka1@gmail.com
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at {modernduka1@gmail.com} for questions related to refunds and returns.